1. Introduction
Welcome to G3 Vision ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Place an order or make a purchase
- Sign up for our newsletter
- Contact our customer support
- Participate in promotions or surveys
- Apply to become a seller
This information may include:
- Name, email address, phone number
- Delivery address and billing information
- Payment information (processed securely through Razorpay)
- Government-issued ID (for seller verification only)
- Profile picture (optional)
2.2 Automatically Collected Information
When you access our Services, we may automatically collect certain information, including:
- Device information (model, operating system, unique identifiers)
- IP address and location data (with your consent)
- Usage data and browsing history within our app
- Crash reports and diagnostic information
- Push notification tokens
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your device settings.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: Processing orders, managing deliveries, and providing customer support
- Account Management: Creating and maintaining your account, verifying identity
- Payments: Processing transactions through secure payment gateways
- Communication: Sending order updates, promotional offers, and important notices
- Personalization: Recommending products based on your preferences and location
- Analytics: Understanding usage patterns to improve our Services
- Security: Detecting fraud, abuse, and unauthorized access
- Legal Compliance: Meeting regulatory requirements and resolving disputes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit (TLS 1.3) and at rest
- Secure authentication using Firebase Auth
- Role-based access controls for staff and administrators
- Regular security audits and vulnerability assessments
- Compliance with PCI DSS for payment handling (via Razorpay)
Important: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Opt out of certain data processing activities
- Restriction: Limit how we use your information
- Withdraw Consent: Revoke previously given consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6.1 Account Management
You can update your profile information, change password, and manage preferences through the app settings. You may also request account deletion, which will remove your personal data within 30 days, subject to legal retention requirements.
6.2 Marketing Communications
You can opt out of receiving promotional emails and push notifications at any time by:
- Clicking the "unsubscribe" link in emails
- Adjusting notification preferences in app settings
- Contacting our support team
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Account information: Retained until account deletion
- Order history: Retained for 7 years (for tax and legal compliance)
- Payment records: Retained per financial regulations
- Communication logs: Retained for 2 years
- Deleted account data: Permanently removed within 30 days of request
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including India and the United States, where our servers and service providers are located. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 18 has provided us with personal information, we will promptly delete such information.
10. Third-Party Links and Services
Our Services may contain links to third-party websites or services (such as WhatsApp for customer support). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of significant changes by:
- Posting the updated policy on our website and app
- Sending an email notification to registered users
- Displaying a prominent notice in the app
The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our Services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
G3 Vision Privacy Team
Email: privacy@g3vision.com
Support: support@g3vision.com
Address: [Your Business Address]
Phone: [Your Support Phone Number]
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in [Your City], India.
14. Consent
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.